All non personalised items will be despatched via 1st class delivery within 2-3 business days of payment clearing.
Due to the nature of personalised items delivery will be within 28 days of your payment clearing. If you require your items sooner please contact us, we will always do our best to accommodate deadlines. A great deal of care and attention to detail goes into all of our items, so be assured that we will never rush an item and will soon let you know if we are unable to meet your deadline.
Please note that once posted, We are not responsible for delivery times. We despatch most items via first class Royal Mail Delivery, which should take 1-2 days, however this is Royal Mail's responsibility and is something of which we have no control over. Heavier items such as the large photo albums and gift sets may be sent via another courier, which may then require a signature.
You can choose Special Delivery on all items, if you need them quickly. Please contact us before choosing this option on personalised items to ensure that we can meet your deadline. Please note that these items will need a signature upon delivery.
Although we do not accept responsibility for lost or damaged items, in the unusual circumstance that your goods have been lost or damaged during transit, you can either receive a full refund, or receive a new item PROVIDED that you return any damaged items to us with their original packaging as soon as possible in order for us to claim compensation. We will be unable to process your refund or make your new item until the damaged item is received. With lost items, you may simply be asked for confirmation from Royal Mail that your item has not been received. Again, we are unable to process a refund or make a new item until Royal Mail confirm that the item has indeed been lost and is not just late.
